Refund policy

Return Policy for Golf Simulator Bays, Screens, and Accessories Manufactured by AllSportSystems

Returns of golf simulator products and accessories manufactured by us must be pre-approved, and the items received by us within 14 days of delivery to you. Please contact us for an RMA before returning any item.

All returned items must include the original factory shipping materials, boxes, and accessories. All products, packaging, and accessories must be in 100% like new condition, including the original packaging or we will not accept the return. We charge a 15% restock fee on all returned items. We do not refund the cost of shipping the items to you. There are no exceptions to this policy.

Return Policy for Electronic Products

We only accept returns of electronic items that are damaged during shipping. There are no exceptions to this policy.

We fully insure every shipment for your protection, and will accept returns on electronics that are damaged during shipping. All such damages must be documented with photographic evidence provided by you, and must be requested within 24 hours of the delivery date. You are encouraged to reject any deliveries that show evidence of obvious damage (torn or badly dented boxes for instance).

All of our electronic products, including but not limited to Golf Launch Monitors, Projectors, Computer Systems, Cameras, etc., are factory new, pre-tested by us, and shipped in their original factory boxes. These items are fully covered by their respective manufacturers warranty and return policies. In the extremely rare event that a problem arises with one of these products after you have accepted the delivery, we will assist you with receiving warranty service directly from the original manufacturers.

Return Policy for Golf Simulation Software

Returns are not accepted for any Golf Simulation software product, including but not limited to Game Improvement Plan, The Golf Club Software and Creative Golf 3D Software. There are no exceptions.

Return Policy for Flight Simulator Hardware

Returns are not accepted for any of our Flight Simulator products, including but not limited to FlightPanel™ Instrument Panels, Radio Components from Logitech, RealSimGear or other vendors, Yokes, Throttles, Rudder Pedals, etc. The only exception is for warranty repairs which must be pre-authorized by AllSportSystems®. 

Return Policy for Video Analysis Software

Our MotionView™ software and other software products developed by AllSportSystems® are freely available for download on our website, and thus can be tested/verified before you make your purchase. Please take advantage of this option if you have any concerns about whether your computer can run our software.

Refunds are available only to customers who order a PERMANENT USB KEY and who have -not- made use of any ELECTRONIC activations. The PERMANENT USB ACTIVATION KEY must be returned to us within 14 days of delivery. We charge a 15% restock fee, and we do not refund the cost of shipping the items to you. No refunds will be provided to customers who order any software product by download, or to any customer who has ELECTRONICALLY activated the software on any computer.